We understand that sometimes the deal just doesn’t work out for one reason or another. If you need to return an item you’ve purchased from cybasketball.com, please contact us to receive a return authorization. We will provide you with the information you need to send back the item(s) you want to return.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to:
27 South Zhongguancun Avenue Beijing CN 100081
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If everything is ok with your returned product, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us .